Willow and cane are natural materials used by PRYZM Cricket in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. PRYZM Cricket bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by the use of poor quality balls, mistimed shots/yorkers, tapping and normal wear and tear.
Proof of purchase & preparation will be required to support any warranty claim
Majority of unsuccessful claims are as a result of poor preparation of the bat before use. Therefore and in order to be validate the warranty, a professional bat knocking-in service must be used. All bats returned under warranty will need to be accompanied by proof of sufficient preparation as well as proof of purchase. All bats are assessed by our experienced staff. Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition. We pride ourselves on good customer service and we will always try to be fair and reasonable with the customer especially in ‘grey area’ cases. Advice on preparation, maintenance and remedial action should your bat suffer unfortunate damage is available, please contact us on firstname.lastname@example.org for any questions that you have. Remember that the team at PRYZM Cricket not only make quality bats, but also provide a comprehensive after-sales service.
Returning a bat for assessment and repair
If you are making a warranty claim, we will require you to send the item(s) back to us for assessment. We recommend using a courier, or at least a recorded service with insurance when sending the bat to us as we are not responsible for any damage or loss that may happen during transportation. We require you to add a note in with the package to make us aware of the damage, your contact details and return address.
Typical Examples of Damage
Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.
Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair.
Toe Damage: This can take several forms
Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage so, in the event of damage, the bat should be returned promptly to us for advice following the procedure prescribed. Leaving damage unattended until the bat is beyond repair may be construed as neglect.
Most issues with products can be repaired, so as soon as you see damage to the bat, you are required to make us aware of this and send the item back to us to investigate! If you continue to use the bat in a damage state, you are likely to cause further and un-repairable damage. If you continue to use your bat, or any product that's already been damaged, this will void the warranty.
Repairs carried out within the PRYZM Cricket 12 month warranty period are free of charge, though there is return post and packing charge. Any repairs taken out by anyone else other than PRYZM Cricket will render the warranty as void as we cannot be responsible for any work taken out on the product. Subsequent repair and servicing is chargeable (this will be judged on individual case by case basis). If you are uncertain about the damage and need advice before sending a bat to us please contact us at email@example.com.
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you, the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations.